Returns & Exchanges

We want you to love what you ordered! You can return or exchange any unworn, unwashed or defective merchandise. Returns made within 30 days of the shipping date will be refunded to the original form of payment. 

Follow these steps if you would like to make a return:
  • Fill out your Return form and place it in your secure shipping container.
  • Make sure that there are no other shipping or tracking labels attached to your package.
  • Use a trackable and insured shipping method. We cannot accept COD returns. Please note: Kaleidoskopie is not responsible for any returns that are lost or stolen while in transit.
  • Include your order number on the return label.
  • Mail your return to:
Attn: Returns Department
#3137 Kwai Chung Plaza
7-11 Kwai Foo Rd.
Kwai Fong, N.T.
Hong Kong

Still have questions? Customer Service can be reached via email at